FAQ
SHIPMENT
When will my package arrive?
After ordering and receipt of payment, shipping usually takes 2-3 working days . You will receive a tracking number by email as soon as we have handed over your package to the delivery service.
How do I receive an invoice?
After delivery and receipt of payment, your invoice will be automatically sent to the email address you provided .
My goods are damaged - what now?
We are very sorry that your package arrived damaged. Although our damage rate is less than 0.1%, it can happen in rare cases that something went wrong during transport. Please send us a picture of the damaged goods as soon as possible to business.bastelfreund@gmail.com and we will arrange a replacement or credit immediately.
Where can I send returns?
You have the option to return your order as long as the goods are in their original packaging and sealed. You can find all important information in the Right of Withdrawal section. Please send your return to:
Bastelfreund Owner Christian Schmitt
Hohe-Wart-Str. 2
63834 Sulzbach am Main
Germany
PRODUCTS
My replacement part does not fix the problem. What can I do now?
We are very sorry about that. To ensure that your device is fully operational again, you can purchase a complete high-end installation module from us, which will put you on the safe side.
You can return the goods to us in accordance with the right of withdrawal. You can find all important information in the Right of Withdrawal section. Please send your return to:
Bastelfreund Owner Christian Schmitt
Hohe-Wart-Str. 2
63834 Sulzbach am Main
Germany
How can I sell your products as a retailer?
Are you a dealer and interested in our products? Great, just fill out the contact form below and we will get back to you immediately with conditions and further details. We look forward to hearing from you!
I'm not sure if I'm ordering the right spare part - what can I do?
Please check the manufacturer's model carefully to order the correct replacement part.
If you are not sure exactly what the problem is, for example whether the power supply or the amplifier is defective, then we also have complete high-end installation modules. This way you are on the safe side.